FAQ
Registration
What if I register and then can't ride?
You may defer your registration to next year, but only up until October 15, 2023. There is a $30 processing fee. Defer Form: festivelo.org/defer
You may transfer your registration to another rider, preferably by October 15 so that the bib number and shirt choice will be correct. There is a $20 processing fee. The person receiving the transfer will receive an email with instructions that should be followed promptly; they are not registered until they do. Transfer Form: festivelo.org/transfer
We do not offer refunds.
E-Bikes
Are e-bikes allowed?
Yes, and the flat terrain of the Low Country is perfect for them. But, it's really more about the rider than the bike. If you ride with a large group, you should know the associated rules and etiquette.
Meals
Are vegan diets supported?
While we do our best to support vegetarian diets, vegan diets are very difficult to support across all the meals, snacks, and events. If you are vegan or have other strict diet requirements, please contact the event director at info@festivelo.org to discuss arrangements.
Routes
Can I change my route while I am riding?
Yes. It's your choice when and where you ride. We ask that you stay on our marked routes (yes, you can ride them in reverse). Please honor our Rest Stop opening and closing times. You don’t have to ride the routes in sequence. If you want to avoid traffic or mass starts, drive to lunch stop and pick the loop(s) you want to ride paying attention to the Rest Stop times.
How are the routes marked?
Turns are marked with a 0-. The O is white, the tail (-) will match the route color. For the best experience, download the Festivelo App.
Before every turn, we marked approximately 100 yds prior a mark indicating direction, 100 ft we mark again, at the intersection we mark again. After you make a turn you will find another mark confirming the turn. If you don’t see a mark after a turn, you are off course.
What happens if i miss a day that i signed up for?
If there is bad weather or some other event that prevents you from riding on a day that you are scheduled, you can ride the following day to make up for it. Let the staff know the next morning when you show up for the make up ride.